Managing Conflict in the Workplace
Conflict management skills are used in all aspects of life. From interpersonal to work situations, all of us need these skills in one way or another. Some of the fundamentals of effective conflict management are intuitive, and some stretch our preferred methods of dealing with others. This course discusses dealing with conflict from a variety of different types of individuals and includes practical applications using a healthcare case study to build fundamental skills in managing conflict in a healthcare setting.
Academic Faculty/Staff, Federal Government Employees, State Government Employees, Local Government Employees, Non-Government Employees and Students
- Identify the 6 keys to managing conflict in the workplace
- List some root causes of workplace conflicts
- Identify the fundamentals of principled negotiations
- Describe the four steps for managing workplace conflict
- List the steps to take when planning for a conversation about conflict
- State the difference between assertive and aggressive behavior
- Explain the value of the “long term relationship” in managing workplace conflict
- Describe how the four style preferences react to conflict
- Explain the techniques of good listening skills for managing workplace conflict
Tim Keogh, Ph.D.
Clinical Associate Professor
Health Systems Management
Tulane University Health Sciences Center
- 3.00 Participation/CETulane Professional and Continuing Education (PaCE) awards 3.00 hour(s) of credit for completing Managing Conflict in the Workplace
Links to External Websites
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Adobe Acrobat Reader (for desktops and laptops)
Adobe Acrobat Reader is required to access some documents in this course. If you need to download a free copy of Acrobat Reader, click here.
Internet Connection Speed
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