Cultural Competence in Emergencies

Course Description:

Since human beings were created, they have evolved socially, linguistically, economically, and more. Hence, in emergencies, so much is at stake that emergency responders must constantly augment their knowledge, skills, and abilities for working with individuals, groups, and communities in cross-cultural contexts.

In this course, emergency responders will gain understanding of their impact on clients when providing public health and medical services. Primary topics discussed include demographic changes in the United States and Louisiana; cultural competence and its related models; and strategies for determining and increasing cultural competence in emergencies.

Target Audience

Academic Faculty/Staff, Federal Government Employees, State Government Employees, Local Government Employees, Non-Government Employees and Students

Learning Objectives

  • Discuss the demographic changes in the United States and Louisiana
  • Define cultural competence
  • Compare the four levels of the Dimensions of Diversity model
  • Describe the Cultural Competence Continuum
  • Assess and determine one’s level of cultural competence on the Cultural Competence Continuum
  • Explain two areas of cultural competence
  • Identify three strategies for increasing one’s cultural competence in emergencies
Course summary
Available credit: 
  • 1.00 Participation/CE
    Tulane Professional and Continuing Education (PaCE) awards 1.00 hour(s) of credit for completing Cultural Competence in Emergencies
Course opens: 
Course expires: 


Gail Hollins, PhD, MS, MS, RN-BC

Dr. Hollins is a registered nurse with the Louisiana Department of Health and Hospitals, Office of Public Health, Center for Community Preparedness. She possesses 31 years of clinical, educational, and administrative experience in settings from acute-care organizations to public/community health agencies. She has developed and presented many courses and presentations and courses on health, safety, education, and business, and addressed schools, universities, and community organizations about nursing, health care administration, and other health care roles as career options. She is board certified in Nursing Professional Development through the American Nurses Credentialing Center.

In addition, Dr. Hollins is an associate faculty member with the University of Phoenix, Baton Rouge Campus, teaching in the College of Health Professions and the College of Humanities and Sciences. She serves on the Health Care Advisory, Student Success, Advanced Leadership Institute 2, and Education-to-Careers Committees, and is the Director/Chair of the Student Advisory Councils of the Baton Rouge Campus and Metairie Learning Center. She was selected 2015 Faculty of the Year for the Baton Rouge Campus, and was selected twice in 2012 as Star Teacher of the Month. Moreover, Dr. Hollins teaches science, mathematics, business, health and physical education, and other courses in the East Baton Rouge Parish School System.

Dr. Hollins previously served as the Executive Director of a community health center and its three school-based health centers in Louisiana. She was also the Statewide Nurse Consultant for Continuing Education Program and the Statewide Nurse Consultant for Emergency Preparedness Program with the Louisiana Department of Health and Hospitals. Finally, she has served for nearly 25 years as a board member and/or officer with non-profit organizations.

Available Credit

  • 1.00 Participation/CE
    Tulane Professional and Continuing Education (PaCE) awards 1.00 hour(s) of credit for completing Cultural Competence in Emergencies


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Required Hardware/software

System Settings 
This course is designed to work most effectively if your computer and internet connection meet certain minimal requirements. This course can be accessed using a Windows 10 PC or a Mac with High Sierra1, Mojave, or Catalina. Pop-up blockers should be disabled when viewing the course. Internet Explorer 11 (for Windows 10), or the current version of Google Chrome, Mozilla Firefox, or Apple Safari (for Windows 10 and or Mac) is required. Many of our courses require Java and JavaScript enabled. 

Links to External Websites   
Links to websites outside this course will open in a new window or tab. Some browsers may minimize the course window. If this occurs, maximize the course window to return to the course. 

Adobe Acrobat Reader (for desktops and laptops)  
Adobe Acrobat Reader is required to access some documents in this course. If you need to download a free copy of Acrobat Reader, click here.  

Internet Connection Speed 
A minimum download speed of 1.5 Mbps is recommended for an optimal experience, which is commonly the speed associated with a basic DSL or a cellular/satellite connection. A faster connection, such as cable or fiber service, with further enhance your online experience. A Wi-Fi connection is generally acceptable, but it is dependent upon one of the two services mentioned above. You can check your internet connection speed at