Leadership Management Communication

Course Description:

No matter how effective a leader/manager you already are, this course is designed to refresh and refine the skills needed to lead your teams to success in today’s fast-paced and stressful health care environment. By exploring effective leadership styles and strategies, this course provides specific tools to enhance leadership/management communication.

Target Audience

Academic Faculty/Staff, Federal Government Employees, State Government Employees, Local Government Employees, Non-Government Employees and Students

Learning Objectives

  • Identify the differences between leadership and management, describe the tasks and essentials of effective leadership, and identify the difference between dissonant and resonant leadership styles 
  • Understand how and why well-intentioned management strategies sometimes backfire, and how to keep that from happening
  • Apply strategies that enable you to think, react, communicate, and lead with higher levels of emotional intelligence
  • Identify the major reasons for low employee motivation and utilize strategies that motivate and inspire the workforce to maximize individual and group performance
  • Understand ways to identify morale problems and apply strategies that ameliorate or rectify morale problems as well as negative mood contagion
  • Increase your ability to promote ideas and plans through the application of specific persuasion and influence strategies
  • Understand the qualities of an effective change manager
  • Understand the characteristics and components of successful teams and apply strategies to enhance team communication
Course summary
Available credit: 
  • 3.00 Participation/CE
    Tulane Professional and Continuing Education (PaCE) awards 3.00 hour(s) of credit for completing Leadership Management Communication
Course opens: 
Course expires: 


Ellen Belzer
Ellen Belzer, MPA 

Ellen Belzer, MPA, is president of Belzer Seminars and Consulting, LLC, a Kansas City-based company that specializes in negotiation, management, and communication programs and services for health care professionals. She is also Managing Editor of The Healthcare Collaborator, an online newsletter on communication strategies for health care professionals.

Belzer’s seminars on negotiation, conflict management, communication and related topics have been conducted for thousands of physicians, nurses, administrators, and other health professionals throughout the United States. She also serves as a professional mediator to hospitals, managed care organization, community/migrant health centers, state health departments, rehabilitation facilities, and a variety of health-related associations nationwide. She has served on the faculty of the MCH Leadership Skills Training Institute since its inception. Ellen has also served as a consultant, trainer and mediator to various state Title V programs.

Belzer received her BA degree from Northwestern University in Evanston, Illinois, her MPA degree from the University of Missouri at Kansas City, and has received additional training in negotiation through intensive university-based program. Prior to starting her consulting and seminar practice in 1986, she as an executive with a national medical specialty association for 12 years where she received a broad background in medical socioeconomics.

Available Credit

  • 3.00 Participation/CE
    Tulane Professional and Continuing Education (PaCE) awards 3.00 hour(s) of credit for completing Leadership Management Communication


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Required Hardware/software

System Settings 
This course is designed to work most effectively if your computer and internet connection meet certain minimal requirements. This course can be accessed using a Windows 10 PC or a Mac with High Sierra1, Mojave, or Catalina. Pop-up blockers should be disabled when viewing the course. Internet Explorer 11 (for Windows 10), or the current version of Google Chrome, Mozilla Firefox, or Apple Safari (for Windows 10 and or Mac) is required. Many of our courses require Java and JavaScript enabled. 

Links to External Websites   
Links to websites outside this course will open in a new window or tab. Some browsers may minimize the course window. If this occurs, maximize the course window to return to the course. 

Adobe Acrobat Reader (for desktops and laptops)  
Adobe Acrobat Reader is required to access some documents in this course. If you need to download a free copy of Acrobat Reader, click here.  

Internet Connection Speed 
A minimum download speed of 1.5 Mbps is recommended for an optimal experience, which is commonly the speed associated with a basic DSL or a cellular/satellite connection. A faster connection, such as cable or fiber service, with further enhance your online experience. A Wi-Fi connection is generally acceptable, but it is dependent upon one of the two services mentioned above. You can check your internet connection speed at http://www.speedtest.net/.