Evaluating Organizational Effectiveness

Course Description:

Recently, an emphasis has been placed on the effects that various training and development initiatives have had on enhancing the capacity of the public health workforce and related organizational effectiveness. In turn, issues related to measuring and assessing the effects of these efforts have become much more salient. Issues surrounding who should serve as evaluators, what behaviors or outcomes should be included in the evaluation process and what impact the organization itself has on the outcomes are increasingly significant. This presentation will explain the key concepts related to evaluating organizational effectiveness in the public health domain. Examples will be provided throughout the presentation to illustrate the issues from a public health perspective. In addition, guidelines will be presented for executing an effective organizational evaluation process.

Target Audience

Academic Faculty/Staff, Federal Government Employees, State Government Employees, Local Government Employees, Non-Government Employees and Students

Learning Objectives

  • Describe why it is important to evaluate organizational effectiveness in public health
  • Discuss who should evaluate performance of the public health worker and the use of a 360 degree appraisal and feedback process
  • Distinguish between objective and subjective measures in establishing organizational effectiveness including how to ensure a standardized evaluation process
  • Discuss the various levels of analysis to be considered in evaluation and how they impact the decisions made
  • Review guidelines for executing an effective organizational evaluation process
Course summary
Available credit: 
  • 2.00 Participation/CE
    Tulane Professional and Continuing Education (PaCE) awards 2.00 hour(s) of credit for completing Evaluating Organizational Effectiveness
Course opens: 
Course expires: 


Sue Ann Sarpy
Sue Ann Sarpy, PhD
South Central Center for Public Health Preparedness 
South Central Public Health Training Center
Tulane University
New Orleans, Louisiana

Available Credit

  • 2.00 Participation/CE
    Tulane Professional and Continuing Education (PaCE) awards 2.00 hour(s) of credit for completing Evaluating Organizational Effectiveness


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Required Hardware/software

System Settings 
This course is designed to work most effectively if your computer and internet connection meet certain minimal requirements. This course can be accessed using a Windows 10 PC or a Mac with High Sierra1, Mojave, or Catalina. Pop-up blockers should be disabled when viewing the course. Internet Explorer 11 (for Windows 10), or the current version of Google Chrome, Mozilla Firefox, or Apple Safari (for Windows 10 and or Mac) is required. Many of our courses require Java and JavaScript enabled. 

Links to External Websites   
Links to websites outside this course will open in a new window or tab. Some browsers may minimize the course window. If this occurs, maximize the course window to return to the course. 

Adobe Acrobat Reader (for desktops and laptops)  
Adobe Acrobat Reader is required to access some documents in this course. If you need to download a free copy of Acrobat Reader, click here.  

Internet Connection Speed 
A minimum download speed of 1.5 Mbps is recommended for an optimal experience, which is commonly the speed associated with a basic DSL or a cellular/satellite connection. A faster connection, such as cable or fiber service, with further enhance your online experience. A Wi-Fi connection is generally acceptable, but it is dependent upon one of the two services mentioned above. You can check your internet connection speed at http://www.speedtest.net/.