Improving Your Communication Skills

Course Description:

The purpose of this course is to focus on the communication skills you will need as a leader in a public health department. It is well known that having effective communication skills is crucial to managing staff and clients in a cooperative and functional manner and that being able to clearly present ideas enhances career mobility. The communication elements discussed in this course are designed to provide insight into your professional and personal communication.

Target Audience

Academic Faculty/Staff, Federal Government Employees, State Government Employees, Local Government Employees, Non-Government Employees and Students

Learning Objectives

  • Classify the impact of verbal and non-verbal communication
  • Identify behavioral and communication styles
  • Examine how we are seen by others
  • Explain how different communication styles clash
  • Describe how to adjust to the different communication styles
  • Weigh the perspectives of others
Course summary
Available credit: 
  • 2.00 Participation/CE
    Tulane Professional and Continuing Education (PaCE) awards 2.00 hour(s) of credit for completing Improving Your Communication Skills
Course opens: 
Course expires: 


Timothy Keogh, PhD

Timothy Keogh is Clinical Associate Professor in the Health Systems Management Department at Tulane University’s School of Public Health and Tropical Medicine. He is also Adjunct Professor at the A.B. Freeman School of Business. He received his Ph.D. degree in Linguistics and Technical Communication from Louisiana State University. Currently, Dr. Keogh teaches in the Master of Medical Management Program as well as in the Master of Health Administration (MHA) Program and the Executive MHA Program. He also teaches Healthcare Negotiations in the Executive and the Masters Programs.

Dr. Keogh taught Management Communication at the Freeman School and was Director of the Freeman School's Language Orientation Program for International MBA students. He has been a linguist in Army Intelligence, receiving a degree in Modern Standard Arabic from the Defense Language Institute, was a Writer/Editor for the National Institute of Education in Washington, D.C., and served four years on the Committee for Technical and Scientific Communication of the National Council of Teachers of English. Dr. Keogh received a Fulbright Grant for graduate study in the humanities at the University of Strasbourg, France. For six years he held the position of Manager of Corporate Training and Development at a Fortune 500 Energy Services and Engineering Company, where he designed and taught a number of management development courses both in the U.S. and internationally.

He has won the Freeman School MBA teaching award and several teaching awards in both the traditional and the executive programs in Health Systems Management. He has trained physician educators at the Moscow Medical Academy and lectures for the American College of Physician Executives on communication and physician performance topics and on Nurse Leadership and Conflict Resolution topics for VHA. He is a certified instructor in Total Quality Management and in Front-Line Leadership. He has written "The Fundamentals of Managerial Communication" in Enhancing Physician Performance, published in July of 2000. He is a member of Delta Omega, the National Public Health Honorary Society.

Available Credit

  • 2.00 Participation/CE
    Tulane Professional and Continuing Education (PaCE) awards 2.00 hour(s) of credit for completing Improving Your Communication Skills


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Required Hardware/software

System Settings 
This course is designed to work most effectively if your computer and internet connection meet certain minimal requirements. This course can be accessed using a Windows 10 PC or a Mac with High Sierra1, Mojave, or Catalina. Pop-up blockers should be disabled when viewing the course. Internet Explorer 11 (for Windows 10), or the current version of Google Chrome, Mozilla Firefox, or Apple Safari (for Windows 10 and or Mac) is required. Many of our courses require Java and JavaScript enabled. 

Links to External Websites   
Links to websites outside this course will open in a new window or tab. Some browsers may minimize the course window. If this occurs, maximize the course window to return to the course. 

Adobe Acrobat Reader (for desktops and laptops)  
Adobe Acrobat Reader is required to access some documents in this course. If you need to download a free copy of Acrobat Reader, click here.  

Internet Connection Speed 
A minimum download speed of 1.5 Mbps is recommended for an optimal experience, which is commonly the speed associated with a basic DSL or a cellular/satellite connection. A faster connection, such as cable or fiber service, with further enhance your online experience. A Wi-Fi connection is generally acceptable, but it is dependent upon one of the two services mentioned above. You can check your internet connection speed at