Conflict Management

Course Description:

The purpose of the course is to provide practical, hands on, experience in conflict management. The course will focus on how conflict management can be used in a variety of work settings. The course features an interactive discussion led by an expert in conflict management.

Target Audience

Academic Faculty/Staff, Federal Government Employees, State Government Employees, Local Government Employees, Non-Government Employees and Students

Learning Objectives

  • Define conflict and resolution
  • Know how to structure a conflict management process
  • Feel more confident about approaching conflicts
Course summary
Available credit: 
  • 3.00 Participation/CE
    Tulane Professional and Continuing Education (PaCE) awards 3.00 hour(s) of credit for completing Conflict Management
Course opens: 
Course expires: 


Lisa Goldstein Graham

Lisa Goldstein Graham, M.S.

Lisa is a consultant with Blankenship & Seay, a group of organizational psychologists.   She completed her undergraduate work at Emory University and received her Master's degree in Industrial and Organizational Psychology from the University of Tennessee.   She is currently pursuing a Ph.D. through the program in Leadership and Change at Antioch University.   Before entering the field of organizational consulting, Lisa managed undergraduate admissions and academic advising for Emory University's Goizueta Business School. Her areas of interest include organizational development, executive coaching, and conflict management, teambuilding, meeting facilitation, and career assessment and planning. She has served as an adjunct professor of psychology at Samford University and has also volunteered her time to speak on topics related to I/O psychology for organizations such as the University of Alabama at Birmingham, Samford University, the Society for Human Resource Management, and Blue Cross and Blue Shield of Alabama.

Josh Klapow

Josh Klapow, PhD.

Joshua C. Klapow is an Associate Professor in the Department of Health Care Organization and Policy (School of Public Health, UAB). He is an investigator for the South Central Center for Public Health Preparedness (SCCPHP). Dr. Klapow is a licensed clinical psychologist whose work focuses on the role of behavioral science in health promotion and public health preparedness. Dr. Klapow writes and moderates “The Preparedness Minute” video series and moderates the SCCPHP Preparedness Satellite Broadcasts. Dr. Klapow has published several papers examining the methodology of functional, statistical, and economic evaluations of health status and the role of psychosocial and behavioral factors in determining health outcomes. He received his Ph.D. in clinical psychology with a specialization in Behavioral Medicine from the University of California, San Diego in 1995. He also completed a fellowship in Geropsychiatry at the University of California, San Diego in 1996.

Available Credit

  • 3.00 Participation/CE
    Tulane Professional and Continuing Education (PaCE) awards 3.00 hour(s) of credit for completing Conflict Management


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Required Hardware/software

System Settings 
This course is designed to work most effectively if your computer and internet connection meet certain minimal requirements. This course can be accessed using a Windows 10 PC or a Mac with High Sierra1, Mojave, or Catalina. Pop-up blockers should be disabled when viewing the course. Internet Explorer 11 (for Windows 10), or the current version of Google Chrome, Mozilla Firefox, or Apple Safari (for Windows 10 and or Mac) is required. Many of our courses require Java and JavaScript enabled. 

Links to External Websites   
Links to websites outside this course will open in a new window or tab. Some browsers may minimize the course window. If this occurs, maximize the course window to return to the course. 

Adobe Acrobat Reader (for desktops and laptops)  
Adobe Acrobat Reader is required to access some documents in this course. If you need to download a free copy of Acrobat Reader, click here.  

Internet Connection Speed 
A minimum download speed of 1.5 Mbps is recommended for an optimal experience, which is commonly the speed associated with a basic DSL or a cellular/satellite connection. A faster connection, such as cable or fiber service, with further enhance your online experience. A Wi-Fi connection is generally acceptable, but it is dependent upon one of the two services mentioned above. You can check your internet connection speed at