Tulane PACE LMS Account Policy:
Training hosted on the Tulane PACE LMS are open to all. Learners are allowed to have one account in the Tulane PACE LMS. Duplicate accounts will be removed.

Tulane PACE LMS Course Enrollment Policy:
Unless otherwise stated learners have 7 weeks (i.e. 49 consecutive days) from the date of enrollment to complete a training. Automated reminder emails are sent out 5 weeks after enrolling in a training. If you have already completed the training, simply discard this reminder. 

One-time, one-month extensions are granted on a case-by-case basis. Need an extension? Email us.

Note: Courses may only be taken one time for credit and certificate of completion. One-time, one-month course reviews are granted by request only.

Lost/Forgotten Credentials?
If you cannot remember your password, you can reset it at any time here. Password reset email not in your email? Please check your Junk/Spam folder or email us. If you've lost or don't remember your username and password, email us.

Course Navigation Tips Video:

System Settings:
Our courses are designed to work most effectively if your computer and internet connection meet certain minimal requirements. Courses can be accessed using a Windows 10 PC or a Mac with High Sierra*, Mojave, or Catalina. Pop-up blockers should be disabled when viewing the course. 

Internet Explorer 11 (for Windows 10), or the current version of Google Chrome, Mozilla Firefox, or Apple Safari (for Windows 10 and or Mac) is required. Many of our courses require Java and JavaScript enabled. 

*macOS 10.13 (High Sierra) will no longer be supported as of November 2020. 

Links to External Websites:
Links to websites outside this course will open in a new window or tab. Some browsers may minimize the course window. If this occurs, maximize the course window to return to the course. 

Adobe Acrobat Reader (for desktops and laptops):
Adobe Acrobat Reader is required to access some documents in this course. If you need to download a free copy of Acrobat Reader, click here.  

Internet Connection Speed: 
A minimum download speed of 1.5 Mbps is recommended for an optimal experience, which is commonly the speed associated with a basic DSL or a cellular/satellite connection. A faster connection, such as cable or fiber service, will further enhance your online experience. A Wi-Fi connection is generally acceptable, but it is dependent upon one of the two services mentioned above. You can check your internet connection speed at http://www.speedtest.net/.  

Additional Technical Assistance:
For technical support, such as difficulty accessing any of the site pages, contact trdirect@tulane.edu or call 504.988.1342. 
Please include your username in your email. You will receive a reply within 24 business hours, 7:00 AM to 3:00 PM CT, Monday–Friday.