Crisis Management: Critical Thinking in Crisis Preparation

Course Description:

This course introduces participants to the fundamentals of crisis management. It presents a framework that shows clearly the critical activities and programs all organizations need to have in place before, during, and after major crises. It allows participants to analyze their own organizations with regard to how well prepared they are for major crises. 

Target Audience

Academic Faculty/Staff, Federal Government Employees, State Government Employees, Local Government Employees, Non-Government Employees and Students

Learning Objectives

  • Discuss the different Types or Families of Crises
  • Describe the 6 phases of Crisis Management
  • Discuss the root causes and critical variables that lead to crises
  • Identify the role of stakeholders in Crisis Management
  • List the qualities of an Ideal Crisis Management Program
Course summary
Available credit: 
  • 2.00 Participation/CE
    Tulane Professional and Continuing Education (PaCE) awards 2.00 hour(s) of credit for completing Crisis Management: Critical Thinking in Crisis Preparation
Course opens: 
Course expires: 


Ian Mitroff

Ian I. Mitroff, PhD

Dr. Ian I. Mitroff is currently the Harold Quinton Distinguished Professor of Business Policy at the Marshall School of Business, University of Southern California. He is also the Director of the USC Center for Strategic Public Relations and a Professor of Journalism in the Annenberg School of Communications at USC. Dr. Mitroff founded Comprehensive Crisis Management, Inc., which has consulted some of the nation’s leading companies on a broad array of crisis. He has also published over three hundred articles and more than twenty-three books. He received his PhD from the University of California at Berkeley in Engineering Science and Philosophy of Social Science in 1967. He became a member of IPAC, United Nations International Policy Advisory Council appointed by the U.N. Undersecretary for Peacekeeping Operations and recently received the Gold Medal from the U.K. Systems Society. Dr. Mitroff has been a frequent consultant to many Fortune 500 companies, major governmental and not-for-profit agencies.

Available Credit

  • 2.00 Participation/CE
    Tulane Professional and Continuing Education (PaCE) awards 2.00 hour(s) of credit for completing Crisis Management: Critical Thinking in Crisis Preparation


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Required Hardware/software

System Settings 
This course is designed to work most effectively if your computer and internet connection meet certain minimal requirements. This course can be accessed using a Windows 10 PC or a Mac with High Sierra1, Mojave, or Catalina. Pop-up blockers should be disabled when viewing the course. Internet Explorer 11 (for Windows 10), or the current version of Google Chrome, Mozilla Firefox, or Apple Safari (for Windows 10 and or Mac) is required. Many of our courses require Java and JavaScript enabled. 

Links to External Websites   
Links to websites outside this course will open in a new window or tab. Some browsers may minimize the course window. If this occurs, maximize the course window to return to the course. 

Adobe Acrobat Reader (for desktops and laptops)  
Adobe Acrobat Reader is required to access some documents in this course. If you need to download a free copy of Acrobat Reader, click here.  

Internet Connection Speed 
A minimum download speed of 1.5 Mbps is recommended for an optimal experience, which is commonly the speed associated with a basic DSL or a cellular/satellite connection. A faster connection, such as cable or fiber service, with further enhance your online experience. A Wi-Fi connection is generally acceptable, but it is dependent upon one of the two services mentioned above. You can check your internet connection speed at