The Role of Health Literacy in Disaster Preparedness

Course Description:

This course discusses risk communication in emergency preparedness situations such as disasters and crises. It describes how to use communications to offset threats that people experience in these situations. Common patterns such as information processing, values and emotions, as well as systems and environments are discussed. Also discussed are strategies for dealing with the media, constructing a message using the 27/9/3 rule of communication, perceptual congruence, visuals, language, anchors and framing.

Target Audience

Academic Faculty/Staff, Federal Government Employees, State Government Employees, Local Government Employees, Non-Government Employees and Students

Learning Objectives

  • Define and explain convergent definitions and models
  • Describe the common patterns that have emerged from the current convergent models
  • Explain some practical strategies and techniques developed from the models
Course summary
Available credit: 
  • 2.00 Participation/CE
    Tulane Professional and Continuing Education (PaCE) awards 2.00 hour(s) of credit for completing The Role of Health Literacy in Disaster Preparedness
Course opens: 
Course expires: 


Tim Tinker

Tim Tinker, MPH, DrPH
Booz Allen Hamilton
Senior Associate

Tim Tinker joined Booz Allen Hamilton, one of the premiere management consulting firms in the US and worldwide, as a Senior Associate. He is also the Co-Director for the Center of Excellence for Risk and Crisis Communications at Booz Allen Hamilton Inc.  Before joining Booz Allen Hamilton, Tim was Senior Vice President at Widmeyer Communications, Inc. in Washington DC. While at Widmeyer, Tim provided strategic counsel and advice to Widmeyer and its clients in crisis and emergency risk communication. Dr. Tinker managed emergency and non-emergency risk communication programs in the homeland security, public health, environment, agriculture, and defense sectors. Examples include work for the U.S. Environmental Protection Agency, Centers for Disease Control and Prevention (CDC), U.S. Department of Agriculture, Multi-State Partnership for Security in Agriculture, California Homeland Security and numerous state and local government agencies.

Before creating the Risk and Crisis Communication Consortium, Dr. Tinker had a long and distinguished career as a federal communicator. As Chief of Communications and Research at the Agency for Toxic Substances and Disease Registry (ATSDR), a federal public health agency and sister agency of the Centers for Disease Control and Prevention, he provided ongoing technical assistance and expertise to federal, State, and local agencies in a wide range of crisis and emergency risk communication issues.

Available Credit

  • 2.00 Participation/CE
    Tulane Professional and Continuing Education (PaCE) awards 2.00 hour(s) of credit for completing The Role of Health Literacy in Disaster Preparedness


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Required Hardware/software

System Settings 
This course is designed to work most effectively if your computer and internet connection meet certain minimal requirements. This course can be accessed using a Windows 10 PC or a Mac with High Sierra1, Mojave, or Catalina. Pop-up blockers should be disabled when viewing the course. Internet Explorer 11 (for Windows 10), or the current version of Google Chrome, Mozilla Firefox, or Apple Safari (for Windows 10 and or Mac) is required. Many of our courses require Java and JavaScript enabled. 

Links to External Websites   
Links to websites outside this course will open in a new window or tab. Some browsers may minimize the course window. If this occurs, maximize the course window to return to the course. 

Adobe Acrobat Reader (for desktops and laptops)  
Adobe Acrobat Reader is required to access some documents in this course. If you need to download a free copy of Acrobat Reader, click here.  

Internet Connection Speed 
A minimum download speed of 1.5 Mbps is recommended for an optimal experience, which is commonly the speed associated with a basic DSL or a cellular/satellite connection. A faster connection, such as cable or fiber service, with further enhance your online experience. A Wi-Fi connection is generally acceptable, but it is dependent upon one of the two services mentioned above. You can check your internet connection speed at