New York State Department of Health - Managerial Communications for Supervising Public Health Nurses
This short course will examine effective interpersonal communication skills. The course instructor will present key points of basic interpersonal communication by revealing and distinguishing the fundamental elements of a message. The instructor will also identify tangible and intangible barriers to communication and distinguish the different levels of listening. In addition, the guides to good listening will be described and the message model will be explained.
Upon completion of this training, learners will be able to demonstrate written and oral communication skills that are needed as a leader in a health department by:
- Identifying communication skills
- Listing effective presentation skills
- Distinguishing different writing techniques
Academic Faculty/Staff, Federal Government Employees, State Government Employees, Local Government Employees, Non-Government Employees and Students
Module 1: Effective Interpersonal Communication
- Distinguish the fundamental elements of a message
- Explain the message model
- Identify tangible and intangible barriers
- Distinguish the levels of listening
- Describe the guides to good listening
- Explain the key points of basic interpersonal communication
Tim Keogh, PhD
Tim Keogh is an Assistant Professor at The Citadel School of Business Administration, and Adjunct Associate Professor at Tulane University’s School of Medicine and School of Public Health and Tropical Medicine, where he was Director of the Master of Health Administration Program. Dr. Keogh received his Ph.D. in English with concentrations in Linguistics and Technical Communication from Louisiana State University. He teaches Communications for Leadership in the Master of Business Administration Program at The Citadel and Managerial Communication in the Master of Medical Management Program at Tulane.
Formerly, Dr. Keogh taught Management Communication at Tulane’s A.B. Freeman School of Business and was Director of the Freeman School's Language Orientation Program for International MBA students. He has been a linguist in Army Intelligence, receiving a diploma in Modern Standard Arabic from the Defense Language Institute. He was a Writer/Editor for the National Institute of Education in Washington, D.C and received a Fulbright Grant for graduate study in the humanities at the University of Strasbourg, France.
For six years he held the position of Manager of Corporate Training and Development at a Fortune 500 energy services and engineering company, where he designed and taught a number of management development courses both in the U.S. and internationally. Dr. Keogh has won the Freeman School MBA teaching award and several teaching awards in both the traditional and the executive programs in Health Systems Management. He has trained physician educators at the Moscow Medical Academy and lectures for the American College of Physician Executives, the American College of Healthcare Executives, and the Society of Hospital Medicine on communication and physician performance topics. He has published a number of articles on these topics. He is a certified instructor in Total Quality Management and in Front-Line Leadership, and a member of Delta Omega, the National Public Health Honor Society.
- 1.00 Participation/CETulane Professional and Continuing Education (PaCE) awards 1.00 hour(s) of credit for completing New York State Department of Health - Managerial Communications for Supervising Public Health Nurses
Links to External Websites
Links to websites outside this course will open in a new window or tab. Some browsers may minimize the course window. If this occurs, maximize the course window to return to the course.
Adobe Acrobat Reader (for desktops and laptops)
Adobe Acrobat Reader is required to access some documents in this course. If you need to download a free copy of Acrobat Reader, click here.
Internet Connection Speed
A minimum download speed of 1.5 Mbps is recommended for an optimal experience, which is commonly the speed associated with a basic DSL or a cellular/satellite connection. A faster connection, such as cable or fiber service, with further enhance your online experience. A Wi-Fi connection is generally acceptable, but it is dependent upon one of the two services mentioned above. You can check your internet connection speed at http://www.speedtest.net/.