Module 1: What Management is and What Managers do

• Define what is meant by the term “management”
• Discuss what is meant by the process or functional approach to management
• Discuss what is meant by the “universality of management functions”
• Discuss what is meant by the “transferability of management skills”
• Describe how the skills required of managers changes as one moves up the organizational hierarchy
• Discuss an approach to management that is based on the roles managers perform
• Describe four “myths” of management

Module 2: The Mystical Reality of Leadership Part 1

• Provide a definition of leadership
• Discuss the trait and situational views of leadership
• Describe why leadership is so critical to effective change management
• Discuss the differences between leadership and management
• Illustrate the essential aspects of the language of leadership

Module 3: The Mystical Reality of Leadership Part 2

• Describe the trust cycle in leadership
• Define authority, power, accountability, and responsibility
• Explain why it is important for authority, power, accountability, and responsibility to be equal
• Describe the formal theory of authority
• Describe the acceptance theory of authority

Module 4: Theories of Motivation

• Compare the needs theories of Maslow, Alderfer, and McClelland
• Discuss the Two-Factor theory of motivation and explain why it involves job enrichment
• Differentiate between horizontal and vertical loading in job enrichment
• Describe why equity is important in considering human motivation
• Discuss Operant Conditioning as a theory of motivation
• Compare and contrast continuous and partial reinforcement schedules